1. Introduction

These Terms and Conditions apply to all services provided by Spa Kleens (operating via the website premierfabriccleaning.co.uk).

By booking or using our services, you agree to be bound by the terms set out below.

2. About Us

Spa Kleens (operating via premierfabriccleaning.co.uk) provides professional cleaning services including carpet cleaning, sofa and upholstery cleaning, curtain cleaning, rug cleaning, stain removal and related services.

We operate across Cheltenham and surrounding areas.

3. Bookings and Quotations

• All quotes are based on the information provided at the time of enquiry.
• Final pricing may be adjusted if the condition, size, or requirements differ upon inspection.
• Quotes are provided as a guide and are subject to change where necessary.
• A booking is confirmed once agreed by both parties.

4. Access to Property

• The customer must ensure safe and timely access to the property at the agreed appointment time.
• Access to electricity and water must be available where required.
• Failure to provide access may result in delays or additional charges.

5. Cancellations and Rescheduling

• We require a minimum of 24 hours’ notice for cancellations or rescheduling.
• Late cancellations may incur a charge.
• We reserve the right to reschedule appointments due to unforeseen circumstances, including equipment issues, illness, or weather conditions.

6. Payment Terms

• Payment is due upon completion of the service unless agreed otherwise in advance.
• We accept payment via agreed methods such as bank transfer or cash.
• Late payments may be subject to additional charges.

7. Service Results

• We aim to achieve the best possible results with every clean.
• However, full stain removal cannot be guaranteed, particularly for older or set-in stains.
• Some marks, wear, or damage may be permanent due to fabric condition, age, or previous treatments.
• Cleaning may reveal pre-existing damage that was not visible beforehand.

8. Customer Responsibilities

The customer agrees to:

• Remove fragile, valuable, or sensitive items before the service
• Inform us of any pre-existing damage, stains, or special requirements
• Ensure pets and children are kept clear of working areas during the service

9. Health and Safety

• We use professional cleaning products that are safe when used correctly.
• Customers should follow any aftercare advice provided.
• Adequate ventilation is recommended during and after cleaning.

10. Liability

• While we take care in delivering our services, we are not liable for:
  • Pre-existing damage
  • General wear and tear
  • Colour loss due to fabric sensitivity or previous treatments
• Any issues must be reported within 24 hours of service completion.

11. Damage Policy

• In the unlikely event that damage is caused by us, we will assess the situation and take reasonable steps to resolve it.
• Liability is limited to the value of the service provided.

12. Drying Times

• Drying times are estimates and depend on factors such as airflow, temperature, and fabric type.
• We are not responsible for extended drying times caused by environmental conditions.

13. Additional Charges

Additional charges may apply where:

• Areas are heavily soiled
• Specialist stain or odour treatments are required
• Additional rooms or items are added to the job
• Access is restricted or causes delays

14. Complaints

• Any concerns must be raised within 24 hours of the service being completed.
• We aim to resolve all issues promptly and fairly.

15. Data Protection

• Customer information is collected solely for booking and service purposes.
• We do not share personal data with third parties unless required by law.

16. Website and Branding Disclaimer

The website premierfabriccleaning.co.uk is used for marketing and customer enquiries.

All services advertised and booked through this website are carried out by Spa Kleens.

17. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any changes.

18. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

19. Contact Information

Spa Kleens
Cheltenham
Email: spakleen22@gmail.com
Phone: 07951 102926